Digital transformation means developing new services and products and deploying the latest technologies in order to create innovative customer experience. When it comes to project management, it is therefore imperative that we continue to develop and optimise our knowledge, our processes, and structures. How do we respond to these requirements? Project management workshops are one way.
Why can I simply not get this scene out of my head? Why does this old joke still make me laugh every time? And why can I hardly wait to watch the next episode of Homeland? This and many other questions have a common answer: a successful story!
Jetlagged but excited, I arrived with high hopes and made my way to the centre of San Francisco a few hours after landing in the USA to attend a two-day training course at Cooper U on the topic of service design. In the following I will tell you about why I felt compelled to go there, and what I found there when I did.